Interview,  This Is How We Read

Blij als eigen baas

Dus jij spreekt nooit over je ‘carrière’? Jij noemt het je ‘loonslavenbestaan’? Maak van dit jaar dan het jaar van de waarheid. Twee recente boeken geven tips en inspiratie om het te maken als zelfstandige. Wij zetten het advies op een rij en dubbelchecken de waarde ervan bij ontwerpster Nathalie Vleeschouwer en bedrijfsactrice Annick Annaert.

Dit artikel verscheen in 2011 in ELLE – en past in onze Ondernemende Vrouwen Week van juni 2015

Op z’n zevenentwintigste trok Gunnar Michielssen de deur van de dealingroom achter zich dicht. Vaarwel carrière in de financiële sector. Vaarwel vast loon met vette bonus. Maar vooral: vaarwel gestreste collega’s en controle freak van een baas. Twaalf stielen (o.a. scenarioschrijver, copywriter en galeriehouder), dertien ongelukken en vijftien jaar later betreurt Gunnar zijn beslissing nog altijd niet. Integendeel, hij is zo tevreden met zijn bestaan als zelfstandige dat hij regelmatig spreekt op UNIZO-startersdagen:

“Mensen die net een eigen zaak zijn gestart, lijken altijd zo verliefd. Ze hebben van die blinkende ogen. Ik ben graag in hun buurt. Hun optimisme geeft me energie”.

Ze brachten Gunnar ook op een idee: “Ik wou een syllabus voor starters schrijven. Een ervaringsstudie met de belangrijkste lessen die ik trok uit de professionele ups en downs van mezelf en anderen.” Gaandeweg liep dat idee nogal uit de hand. De ernstige syllabus werd een humoristisch geheel: half persoonlijke biecht, half analyse van ondernemingen als The Soap Story, de ‘fabriek’ Piet Huysentruyt en zwangerschapsmodemerk Fragile.

AMERIKAANS MAAR AUTHENTIEK

De twaalf tips die Gunnar opsomt in “Eindelijk Eigen Baas” (zie kader) klinken alvast verrassend en (tip 9: ‘Doe het voor het geld’) een tikje provocerend. Soms (tip 5: ‘Denk klein’) staan ze haaks op de credo’s die business magnaten à la Steve Jobs en Bill Gates de wereld in brullen. Toch is Michielssens boek qua aanpak best Amerikaans. Lezen we bijvoorbeeld in de inleiding: “Goed nieuws voor al wie voor eigen rekening wil beginnen: als een idioot als ik het kan, kan een idioot als jij het zeker!” Alrighty then! Gunnar Michielssen nuanceert wel: “De verpakking mag Amerikaans zijn, mijn inhoudelijke boodschap is dat helemaal niet. De meeste managementboeken brengen succesverhalen van a tot z. Ik niet. Ik schrijf heel open over het debacle met mijn kunstgalerie omdat ik af wil van dat stigma rond mislukken. Eén van de dingen die mijn boek toont, is dat mensen die wij kennen als succesvol vaak een voortraject van mislukte projecten hebben. Een goede ondernemer heeft veerkracht en leert uit z’n fouten.” Getuige de Piet Huysentruyt saga. Eigenlijk is “Eindelijk Eigen Baas” – naast leuk om lezen, goed gestoffeerd en concreet – één pleidooi voor ondernemen vanuit de buik. Wars van grote plannen en lange voorstudies. Vanuit een intuïtieve ondernemingsimpuls. Hoofdzaak is dat je ervoor gaat, ook al begin je klein en overhaast. Tenslotte weet je niet in welke hoek het succes wacht. Gunnar Michielssen vond zijn (meest recente) gouden ei in 2008, toen hij het initiatief ‘Emailloze Vrijdag’ opstartte. Sindsdien is hij een veelgevraagd spreker over het topic ‘Afkicken van email’.

thisishowweread

DE EX-LIEF ANALYSE

Nathalie Vleesschouwer van het maternity fashion label Fragile is het levende bewijs dat de tips uit Gunnars boek werken. Vorig jaar won Nathalie de WOMED Award voor de beste vrouwelijke ondernemer van 2010 terwijl haar kledinglijn z’n 20-jarig jubileum vierde. Drie flagship stores, veertien werknemers, een jaaromzet van vier miljoen euro, vijfentwintig verkooppunten in België en  drie keer zoveel in het buitenland – in Korea, IJsland en Jordanië, to name just a few… De cijfers in het succesplaatje van Fragile kloppen, hoewel Nathalie nooit gewerkt heeft volgens een beredeneerd masterplan. Ze verliet zonder diploma de Antwerpse academie. Ze bedankte voor een commerciële freelance opdracht om (het gebrek aan stijl zit al in de naam) ‘positiejurken’ te tekenen. Als tegenreactie ontwierp ze lekker eigenzinnig een lijn van comfortabele en elegante zwangerschapsmode. Na drie maanden had ze haar eerste collectie en winkel, na zes maanden maakte ze winst. Nathalie begon voor ze bezon (tip 1), bleef op platgetreden paden (tip 2) en maakte geen plan (tip 4). Toch draag Gunnar Michielssen heel speciaal zijn zesde tip (‘Zeg nee’) aan haar op. “Ik kan me daar wel in vinden”, zegt Nathalie. “Ik heb me nooit voorgenomen om van eigenzinnigheid mijn handelsmerk te maken, maar als je mijn traject bekijkt, klopt het. Ik vind de beschrijving van mijn aanpak in “Eindelijk Eigen Baas” zowel vleiend als bijzonder straf. Dat iemand je louter op research zo raak kan analyseren, is knap. Mijn man polste al of die Gunnar toevallig geen ex-lief is (lacht).”

ZIJN ZAAK, HAAR ‘WINKELTJE’

Gevraagd naar kritische bedenkingen bij de 12 tips, kiest Nathalie de tiende (‘Schreeuw moord en brand!’): “Je kunt heel veel persaandacht krijgen zonder dat het iets oplevert. Toen ik in 1990 met Fragile begon, had mijn man Jan net een bedrijfje in meubeldesign opgestart. Hij won er een prijs mee op de Kortrijkse interieurbeurs en kwam regelmatig in de pers.

Vrienden die Jan in de boekjes zagen staan, vroegen altijd naar zijn fantastisch draaiende zaak. En pas veel later naar mijn winkeltje (lacht). Maar dat winkeltje betaalde toen al de facturen en Jan is er intussen voltijds vennoot.

Pers maakt in mijn ervaring je product niet. Ik geloof meer in mond aan mondreclame.” Nathalie is ook de eerste om de mythe rond de onleefbare work-life balance van ondernemers te doorprikken (net als Gunnar, trouwens): “Mijn werk en mijn leven lopen onontwarbaar door elkaar en dat is fantastisch. Ik ben heel gelukkig. Mijn kinderen zijn nu 18, 14 en 8. Er zat veel tijd tussen de geboortes, omdat een zwangerschap en bevalling lichamelijk belastend zijn en ik van elke baby wilde genieten. Het is niet evident om een zelfstandige met jonge kinderen te zijn, maar je bent wel flexibeler dan als werknemer. Omdat ik boven mijn zaak woonde, kon ik zieke kinderen gewoon zelf in bed leggen.”

TIHWR_SH1_44b

IN ESSENTIE

Nog meer positieve vibes stijgen op uit het interviewboek “Essence”, verschenen bij het Davidsfonds. Mieke Vandromme, voorzitter van de netwerkorganisatie Markant, ging op stap met tien ondernemende vrouwen en kwam thuis met persoonlijke en inspirerende portretten. Vrouwen uit de transport-, distributie-, productie- en kunstensector doen hun verhaal en poseren voor gestileerde foto’s. Elk van hen geeft één essentiële tip. Annick Annaert, die het bedrijfstheater Acbeth runt, stelt: “Om te slagen als zelfstandige moet je een groot netwerk uitbouwen!” Oké, eerst even dat ‘bedrijfstheater’ begrijpen. Annick: “Al sinds mijn vijftiende sta ik in mijn vrije tijd op de planken. Toen mijn onvrede over mijn job bij de bank groeide, zocht ik een manier om van mijn hobby mijn beroep te maken. In plaats van beleggingen verkoop ik nu originele communicatietrainingen aan bedrijven. Ons theater improviseert of werkt met scènes op maat, waarbij we bedrijfsprocessen vertalen in toneelscènes.” Annick legt contacten, organiseert en schrijft scenario’s, maar acteert zelf niet mee. Is dat het risico van de zelfstandige ondernemer? Dat je van je hobby je beroep maakt, en dat het werk zo de passie smoort?  “Absoluut niet”, vindt Annick. “Ik mis het niet, ik heb mijn jaren als actrice gehad. Ik geniet er gewoon van dat ik nu permanent in de toneelsfeer werk. Ik heb de vrijheid om mijn creatieve ideeën uit te voeren zonder rekening te houden met een baas. Ik vul niet gewoon een hokje op wanneer ik werk, ik bouw aan iets voor mezelf.”

TWEEDE CIRKEL

Annicks gouden raad is: netwerken! Ze geeft tegenwoordig ook presentaties om vrouwen daartoe aan te zetten: “Het vraagt wat assertiviteit, maar vrouwen zijn goede netwerkers. Uiteindelijk is het hoofddoel van een netwerkevenement dat je goede relaties opbouwt met mensen die weten wat je professioneel doet. De kracht van je netwerk zit in de tweede cirkel. Je verkoopt niet aan je vrienden, maar zij bezorgen je mond aan mondreclame.” Ook in de 12 tips van Gunnar herkent Annick zichzelf: “Zeg nee tegen klanten – dat moet echt. In het begin vond ik dat moeilijk omdat ik kost wat kost opdrachten wou aannemen, terwijl ik nog maar op een kleine poel van freelancers kon terugvallen. Nu heb ik een grote groep acteurs om in te zetten en neem ik alleen opdrachten aan die 100% met hen matchen.” ‘Doe het voor het geld’ – vindt Annick dan weer een dubbelzinnige tip: “Ik zal nooit hetzelfde verdienen als wanneer ik bij de bank was gebleven. Maar dat is een bewuste keuze. Ik sta nu tenminste achter mijn werk!”

 

De 12 tips:

  1. Begin eer je bezint – Test de levensvatbaarheid van je plannen in de praktijk, niet aan de toog bij een bende zwartkijkers.
  2. Blijf op platgetreden paden – Verfijn een bestaand product. Probeer ‘De Bedenkers’ niet te winnen; geef liever een twist aan iets welbekend.
  3. Loop in je eigen ongeluk – Om succes te oogsten moet je niet non-stop succesvol zijn. Een vergissing onderweg kan leerzaam zijn.
  4. Maak geen plannen – Drie klanten helpen meer dan een business plan van driehonderd pagina’s.
  5. Denk klein – Begin bescheiden en groei organisch. Schulden maken kan later nog.
  6. Zeg nee (tegen klanten) – Niet elke kans op je pad is van goud. Bepaal je route en blijf op koers.
  7. Investeer niet in de toekomst – Een klassiek beroep heeft een lange versheiddatum. De ‘jobs van morgen’ zijn overmorgen al passé.
  8. Onderneem met oogkleppen – Klanten betalen liefst voor specialisten. All-round experts zijn verdacht.
  9. Doe het voor het geld – Money buys freedom, baby. En het gaat zelfstandigen toch om vrijheid?
  10. Schreeuw moord en brand – Klanten vinden je pas als ze je kennen. Trekken dus, die (pers)aandacht.
  11. Werk niet te hard – Lever kwaliteit en laat je daarvoor betalen.
  12. Sla goede raad in de wind – Jij beslist. Jij bent de baas.

 

Meer weten?

Gunnar Michielssen, Eindelijk Eigen Baas, Lannoo Campus

Mieke Vandromme, Essence van tien ondernemende vrouwen, Davidsfonds: Naast Annick Annaert komen o.a. Ilse De Meulemeester, Mieke Vertriest (winnares van de Womed Award 2008) en kunstenares Christine Comyn aan bod.

www.markantvzw.be: Website van het netwerk voor ondernemende vrouwen. Je kunt aansluiten bij allerlei activiteiten en/of lid worden van het carrièrenetwerk of vrijetijdsnetwerk.

www.unizo.be:  Kriebelt het na, ga dan naar één van Unizo’s regionale startersdagen voor meer administratief en algemeen advies.

 

Privacy Overview

This Privacy Policy sets out how we, This is how we read, collect, store and use information about you when you use or interact with our website, thisishowweread.be (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 17th February 2020.

Contents

  • Summary
  • Our details
  • When you visit our website
  • Marketing communications
  • Information obtained from third parties
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Transfers of your information outside the European Economic Area
  • Your rights in relation to your information
  • Changes to our Privacy Policy
  • Children’s Privacy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: This is how we read
  • How we collect or obtain information about you: when you provide it to us e.g. by contacting us, leaving comments on our blog, completing registration forms, adding or rating locations, posting blogs, or signing up for content such as newsletters. From your use of our website, using cookies and occasionally, from third parties such as mailing list providers.
  • Information we collect: name, contact details, social media information, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address).
  • How we use your information: for administrative and business purposes (particularly to contact you, to improve our business and website, to fulfil our contractual obligations, to advertise our and other’s goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.)
  • Disclosure of your information to third parties: user information can be shared with partners for specific types of content and events where a user has registered their information. Other disclosures are only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights.
  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No, This is how we read, does not sell data. However, when you register or sign up for certain types of content, your registration data can be shared with sponsors and partners. Examples of where we do this include event registrations, webinar signups or whitepaper downloads. We will always make it clear where any information provided will be shared with other parties.
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  • How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary.
  • Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as marketing automation tracking on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy.
  • Transfers of your information outside the European Economic Area: By using our website, your information may be transferred outside of the European Economic Area. We take personal data seriously and as such we ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.
  • Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience.
  • Your rights in relation to your information
    • to access your information and to receive information about its use
    • to have your information corrected and/or completed
    • to have your information deleted
    • to restrict the use of your information
    • to receive your information in a portable format
    • to object to the use of your information
    • to withdraw your consent to the use of your information
    • to complain to a supervisory authority
  • Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’.

Our details

If you have any questions about this Privacy Policy, please contact the data controller.

The data controller in respect of our website is This is how we read.

You can contact the data controller by using the details above or by sending an email to info@thisishowweread.be.

When you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

We use a third party server to host our website called SystemDeveloper.nl the privacy policy of which is available here: http://www.systemdeveloper.nl/privacy/

Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies.

For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.

When you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Enquiry forms

When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We record customer-facing phone calls for training and customer service purposes.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@thisishowweread.be

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing info@thisishowweread.be

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy.

We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.

These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.

If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.

We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to info@thisishowweread.be, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.